Proposal talk:Quiet hours

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opening_hours:quiet_hours

I think that opening_hours:quiet_hours, or maybe just opening_hours:quiet would be better. First because it conveys the actual action of the shop, not the targeted public, thus it feels more objective. Second, I’ve read criticism from some organization representing autistic people, saying mainly that dimming lights and sounds is a good step, but not enough by far. To be really “autistic-friendly”, the store should have better signs, the personnel would need dedicated training, more time, and so on… --H@mlet (talk) 12:30, 20 March 2022 (UTC)

More worldwide references :

I see your point, thanks for doing the research. I'm not sure about the term "quiet hours", because it is a bit confusing, as people working in retail use that to describe times when there are very few customers around. Maybe "calm" would be a better word, but I'm not a native speaker myself. B-unicycling (talk) 12:40, 20 March 2022 (UTC)
Well, it's the term used by those big retail chains. "Quiet hours" in Google first refers to reduce disturbance at night in neighborhoods or residences, and then this kind of initiatives. And I guess there is some correlation between the two, as they won't schedule "no-ads periods" when there is a lot of customers ! ;-) I couldn't find online references to the use you're mentioning, so it might not be too much of an overlap. For the record, a few other terms sometime used: "sensory-friendly hours", "low-sensory hour", but I'm not convinced. "Heure silencieuse" was the subject of a law in France last year, but it was replaced by an "ongoing discussion about accessibility"... :-/ --H@mlet (talk) 13:42, 20 March 2022 (UTC)

do not use opening_hours:* namespace

I'd suggest not using opening_hours:* namespace, it's confusing and wrong namespace due to not related to opening hours at all. Like opening_hours:covid19 refers to the times when it is possible to enter the premises during COVID-19 restrictions, opening_hours:autism would refer to times when only autistic people are allowed to enter the premises (and everyone else is banned from entering at that times) - which is not a purpose of this tag (if I read the description correctly).

So I'd recommend tag outside opening_hours:* namespace. Like for example collection_times used for postboxes is not called opening_hours:postbox=* but has a separate name.

Perhaps something along the lines of quit_hours=* (while autism_hours=* is another option with closer name to originally suggested, it sounds too specific in my opinion, as other people not having autism might prefer to visit during such times too). Better name is of course welcome, just don't put it under opening_hours: prefix --mnalis (talk) 23:34, 21 March 2022 (UTC)

The new key

quiet_hours=* is an interesting idea that could be applicable elsewhere as a general concept (off-topic: eg no horns times if the quiet zones on roads aren't all-day from Proposed features/Level crossing train horn usage). But within existing tags, have you also considered service_times:*=*? In your example File:Opening hours autism.jpg, priority appointment and seating, and relaxation box, are offerings more than being "quiet" I assume No TV will have no visuals? (Although "quiet" might be extended to all sensory) --- Kovposch (talk) 23:45, 27 March 2022 (UTC)

That is a valid suggestion. I must think about it for a bit. B-unicycling (talk) 09:59, 4 April 2022 (UTC)
Calling the tag "quiet_hours" seems fine to me. I suggest going with that. Here's another example from today: https://westnordost.de/p/195395.jpg. The key quote from that photo (which shows details of a particular store's "Quiet Time"):
"During Quiet Time, there will be no music, background noises will be reduced, the lights will be dimmed (where possible), and our team will not approach customers. We kindly ask that you keep your voice lowered and give space to others."
Seems clear to me that "quiet" refers to avoiding many different kinds of sensory overload, beyond noise. Perhaps that comes as part of a wider effort to make the shop nicer for allistic folks too, ones with anxiety or visual conditions worsened by light or contact, perhaps just for autistic folks. --achadwick (talk) 20:29, 4 February 2024 (UTC)
"Quiet" doesn't show it's for autism, nor explicitly mention lights. There may be "quiet hours" at eg hostels for noise.
—— Kovposch (talk) 06:41, 5 February 2024 (UTC)

Maybe signed_quiet_hours?

It would make clear that it is not about some personal observations when shop is less busy.

Or official_quiet_hours? Mateusz Konieczny (talk) 12:44, 5 April 2022 (UTC)

quiet_hours:signed=*

Taking into account the above feedback, perhaps two tags - one a subtag of the first;

  • quiet_hours=*
  • quiet_hours:signed=*

Overall though I support the proposal as I think it's a good idea to have this information documented and available within OSM. Speedbirdsunflower (talk) 17:01, 13 April 2022 (UTC)

I think that tagging subjective unofficial ones based on some personal feeling when shop is less busy would be a bad idea Mateusz Konieczny (talk) 21:15, 13 April 2022 (UTC)
I agree with that, but there is a difference between Quiet Hours that are listed on a visible sign, and ones that are publicised through the location's website or social media. For example; a bank in the city centre has their Quiet Hours posted in a visible location on their frontage
:signed
Where as a local supermarket does not have their quiet hours on signage, but does on their branch website.
not :signed
Whilst these would both be useable, only one of these would be :signed Speedbirdsunflower (talk) 21:26, 13 April 2022 (UTC)
It is unclear whether this "quiet hour" has anything to do with autism (optional special service), or is mainly for any customer looking to visit at a less used time (side-benefit for the bank to spread the load). --- Kovposch (talk) 09:47, 14 April 2022 (UTC)
> "Branch quiet hour
We understand the importance of making our branches inclusive and accessible for everybody.
From 25 October 2021 we'll be running a daily quiet hour, between 14:00-15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
During quiet hour, there will be a designated quiet space, if you need it. We’ll reduce noise by switching HSBC UK radio off, and there will be increased awareness and support from staff."
- Accessibility | HSBC UK
Hope that helps, but let me know if you have any other questions. Speedbirdsunflower (talk) 09:42, 17 April 2022 (UTC)
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